Mobile App

The Rivvex mobile app is the field worker’s tool. It goes where your crew goes: on the road, on the job site, in the back of a truck, wherever the work is happening.

This page walks through how to set it up, how to use it in the field, and how it works when the cell network is weak or not there at all.

Downloading the App

The Rivvex mobile app is available on both iOS (iPhone) and Android.

For iPhone (iOS):

1. Open the App Store on your phone.
2. Search for “Rivvex.”
3. Tap Get and install the app.

For Android:

1. Open Google Play Store on your phone.
2. Search for “Rivvex.”
3. Tap Install and the app will be ready.

The app is free to download. You don’t need a separate account or password for the app itself. You log in with your Rivvex account.

How Field Workers Log In

When the worker launches the app for the first time:

1. They enter the work email address you provided for them. (The one you set up when you added them to the Rivvex system.)
2. They enter their password. (The one you shared with them, or the one they set themselves.)
3. They tap Sign In.

If they have the right credentials, the app takes them to their home screen.

First-time setup tips for the admin (you, in the office):

• When you add a new worker to the team in the system, make sure you have set their email and a temporary password.
• On their first login, the system asks them to change the password to one of their own choosing.
• If they forget their password, you can reset it from the office dashboard under Settings → Users.

App Tabs

The mobile app has 4 main tabs at the bottom of the screen:

Home Tab

Your daily assignments and job management. This is where you spend most of your time.

Clock-In Tab

Start and stop your work clock. This records your hours for timesheets: when you clocked in, when you clocked out, and the total hours worked. Your office team sees these hours on their end.

Expenses Tab

Log business expenses on the go. Snap a photo of a receipt, enter the amount, and optionally link it to a specific job. Your office team can review expenses without you having to save paper receipts.

Account Tab

Your profile, settings, and time-off requests.

What You See on the Home Screen

When the crew member logs in, the home screen shows:

Today’s Assignments

A list of every job they’re scheduled for that day, in order of time:

• 7:00 AM, Job A: Mowing at 456 Oak (30 min)
• 8:30 AM, Job B: Fence repair at 789 Pine (2 hrs)
• 11:00 AM, Job C: Gutter cleanup at 321 Maple (1 hr)

Each assignment shows:

• The time
• The customer’s name
• A brief description of the work
• The address (with a link to open the directions in the phone’s map app)

Quick Status Bar

At the top of the screen, there’s a summary:

• Jobs today: 3
• Completed: 0
• Pending Signoff: 0

This gives the crew member a bird’s-eye view of what they need to do that day.

How to Mark Status Changes

As the day goes, the crew member updates the status of each job directly in the app:

“En Route”

When they’re on the way to the location.

In the app, they find the job in the list and tap “Mark En Route.”

• The status in the system becomes “En Route.”
• The office gets a notification: “Team member X is on the way to the Job A at 456 Oak.”
• The app records your GPS location so the office knows where the team is.

”In Progress”

When they arrive at the site and start working.

They tap “Mark In Progress.”

• The status becomes “In Progress.”
• The time they started is recorded in the system.
• The office can see that the work has begun.

”Day Completed”

When the job is done (for a single-day job) or when that day’s portion of a multi-day job is done.

They tap “Mark Day Complete.”

• The status becomes “Day Completed.”
• The time they finished is recorded.
• The system calculates how long the job took.

Important: The crew member should never skip a status update. If a job is done, mark it as done. The system tracks everything by these status updates. If the status isn’t updated, the office and the customer have no idea what’s happening.

Equipment Checkout and Checkin

Before heading to a job, crew members may need to check out equipment (vehicles, tools, or machinery assigned to the job).

Checking Out Equipment

1. On the job screen, tap Equipment.
2. You’ll see the equipment assigned to this job’s schedule day.
3. Complete the pre-checkout checklist, a set of inspection items (tire pressure, fluid levels, damage check, etc.) that must be completed before taking the equipment.
4. Confirm the checkout. The equipment is now marked as checked out to you and this job.

Checking In Equipment

When the job is done or at the end of the day:

1. On the job screen, tap Equipment again.
2. Complete the pre-checkin checklist to confirm the equipment’s condition upon return.
3. Confirm the checkin. The equipment is returned to availability.

Reporting Equipment Issues

If you notice a problem with a piece of equipment:

1. On the equipment detail screen, tap Report Issue.
2. Select the severity: Needs Attention (still usable, but something’s wrong) or Broken (can’t be used).
3. Describe the issue and take photos if needed.
4. Submit. The equipment manager will see this in their Action Items dashboard.

Time Tracking on Mobile

Clocking In and Out

The Clock-In tab lets you start and stop your work clock:

1. Tap Clock In when you start your workday.
2. Tap Clock Out when you’re done.
3. Your hours are recorded and sent to the office for timesheet processing.

Viewing Your Timesheet

From the Account tab, you can view:

• This week’s hours - A day-by-day breakdown of your recorded time
• Timesheet history - Past pay periods and total hours

Time Off Requests

Need a day off? You can request time off directly from the mobile app:

1. Go to the Account tab.
2. Tap Time Off.
3. Tap New Request.
4. Select your dates and add a note if needed.
5. Submit. Your manager will receive a notification to review the request.

You can check the status of your request (Pending, Approved, Rejected) from the same screen.

Logging Expenses

The Expenses tab lets you log business costs on the go:

1. Tap New Expense.
2. Enter the amount and a description.
3. Snap a photo of the receipt.
4. Optionally link the expense to a specific job.
5. Save. The expense is recorded with your GPS location and sent to the office.

Capturing Customer Signatures

When the work is done, the customer confirms the work is satisfactory. The crew member has the customer sign on the mobile device.

How it works:

1. In the app, the crew member taps “Request Signature.”
2. The screen shows a blank pad and a prompt: “Please ask the customer to sign below to confirm the work is complete.”
3. The customer signs the screen with their finger.
4. The crew member taps “Record.”
5. The signature is saved to the job record. The time, the date, the name of the person who signed, and a thumbnail of the signature are all stored.

The signature is a legal acknowledgment that the customer saw the work and agreed it was done. It’s a simple 10-second step that prevents a lot of “I didn’t agree to that” situations.

Taking and Uploading Photos

Photos are one of the most valuable pieces of evidence you can collect on a job. They show the condition of the site before, during, and after the work.

How to take a photo in the app:

1. Tap the Camera icon in the job screen.
2. The phone’s camera app opens. Take as many photos as you need.
3. The photos are attached to the job.
4. You can add a short note about each photo, like “Before: Damaged fence” or “After: Repaired and aligned.”

Tips for good photos:

• Take the photo in good light.
• Get multiple angles: a wide shot, a close-up, and a photo showing the location.
• Include something that identifies the location: a house number, a street sign, or the front door.

Adding Field Notes

Not everything can be captured in a photo. Sometimes you need to explain what happened.

How to add a note in the app:

1. In the job screen, tap “Add Note.”
2. Type your message.
3. Tap Save.
4. The note is timestamped and saved in the job.

Field notes are useful for explaining what was done, noting challenges, and building a complete job record.

What the Crew Member Sees on the Job Screen

• Job name and location at the top.
• The current status (“In Progress,” “Day Completed,” etc.).
• The customer’s name and phone number (in case the crew needs to reach them in a hurry).
• The scope of work (what they were supposed to do).
• A section for photos.
• A section for notes.
• Equipment assigned to this job.
• A button to request the customer’s signature.
• A button to update the status.

This is everything the crew member needs to manage their assignment, and it’s all on 1 screen.

How It Works With Spotty or No Cell Service (Offline Mode)

Field work often happens in places where the cell signal is weak or not there at all. A remote forest, a construction site, a basement shielded from the signal.

The Rivvex app is designed to handle this.

When the crew member has no signal:

• The app still opens. They can still see their assignments.
• They can still mark status changes (En Route, In Progress, Day Complete). These updates are stored on the phone.
• They can still take photos, add notes, and capture signatures. Everything is stored locally.
• Equipment checkout/checkin works offline too.

When they’re back in coverage:

1. The app detects the connection.
2. It automatically sends all the stored data to the Rivvex system.
3. Status updates, photos, notes, signatures, expenses. Everything is uploaded.
4. The office sees the updates in real time.

The crew member doesn’t have to do anything manually to sync. The app handles it.

Quick Checklist for the Crew Member

This is the crew member’s day in the Rivvex mobile app. It’s simple, it’s thorough, and it keeps the entire company connected.